Returns and Refund Policy

At Infinity World, we ensure that every order is carefully inspected, packed, and shipped with care.

1. Order Cancellation

• Once an order has been placed, it cannot be altered or cancelled.

2. Refunds and Replacements

• Refunds or replacements (subject to product availability) will be provided only in cases of tampered or damaged shipments, in accordance with the conditions outlined below.

• Customized or personalized products are non-refundable and non-replaceable, except in cases where the product is damaged during transit or has a manufacturing defect.

3. Tampered or Damaged Shipments

If your package appears tampered with or damaged at the time of delivery:

• Do not accept the shipment.

• Contact us immediately and share clear photos or videos of the package.

If you have already accepted the shipment:

• Record one continuous 360° unboxing video (without any cuts or pauses) from start to finish.

• Ensure the video clearly shows:

  • The unopened shipping package.

  • The shipping label.

  • The product box.

  • The complete unboxing process.

  • The product and its condition.

• Send the video along with relevant photos via WhatsApp to +91 82409 58124 within 24 hours of accepting the shipment.

Claims submitted without an uninterrupted unboxing video or after the 24-hour period may not be eligible for a refund or replacement.

4. Order Cancellations by Infinity World

If Infinity World cancels your order for any reason:

• You will be notified promptly.

• We will either dispatch a replacement (subject to availability) or process a full refund.

• Refunds will be credited to the original payment method within 10 working days from the date of cancellation.